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Michelle G.
@michellegcastro
Salesforce Solutions Architect and Consultant
Repubblica Dominicana
Inglese, Spagnolo
Chi sono
Salesforce Lead Technical Consultant | Fulbright Scholar | MS in Applied Mathematics
5+ years delivering enterprise Salesforce implementations across media, gaming, and sports. Track record of 5+ end-to-end projects spanning Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud, Media Cloud, and Field Service — including ground-up org builds, data migrations, portal development, call center implementations, and third-party integrations.
Currently at Hard Rock Digital in a regulated, multi-jurisdiction gaming environment.
Bilingual English/Spanish.
Competenze
Michelle G.
offline •
Tempo di risposta medio: 1 ora
Consulta i miei servizi
Consulenza cloud
I will implement and configure salesforce solutions for your business
Consulenza cloud
I will provide ongoing salesforce support and maintenance for your org
Portfolio
Esperienza lavorativa
Lead Technical Consultant and Solution Architect
Hard Rock Cafe
Jun 2024 - Present • 1 yr 11 mos
Serving as Lead Technical Consultant and Solution Architect for one of the world's most recognized gaming and entertainment brands. Leading end-to-end Salesforce implementations across Sales Cloud and Service Cloud, including integrations with AWS and SendSafely, CRM Analytics dashboards, Omni-Channel routing, and automation strategy across declarative and custom development. Deployment management via Gearset across sandbox and production environments in a compliance-heavy, fast-scaling regulated gaming environment.
