Michelle Garcia

Manager/ Dispatcher

DOT • Full time

Apr 2025 - Present • 1 yr 3 mos

Lead and oversee daily trucking operations, including dispatch coordination, load planning, and driver management to ensure efficient and on-time deliveries. • • • • • • • Source and secure freight by negotiating rates with brokers and building strong business relationships to maximize company revenue. Manage and supervise the dispatch team, ensuring high performance, organization, and compliance with company standards. Handle administrative and business operations, including documentation, billing coordination, and overall workflow management. Oversee all insurance-related matters, ensuring compliance with FMCSA regulations, maintaining up-to-date COIs, and resolving discrepancies with brokers and third-party platforms. Monitor company safety performance and compliance, including managing DOT records, DataQ submissions, and maintaining a strong safety profile. Coordinate with factoring companies, brokers, and partners to ensure timely payments and financial accuracy. Identify opportunities for business growth and operational improvements, contributing to the company's expansion and stability.

New business development

Safety • Full time

Nov 2024 - Present • 1 yr 8 mos

Generated new business opportunities by identifying and engaging trucking companies in need of safety and compliance services within the transportation industry. Promoted and sold safety and compliance solutions, helping carriers meet FMCSA regulations and maintain operational compliance. Managed the sales cycle from prospecting to closing, building strong client relationships and ensuring customer satisfaction. • • • Advised clients on regulatory requirements and provided guidance on maintaining compliance with DOT and FMCSA standards. Sold and coordinated the processing of required permits for trucking companies, ensuring all documentation was accurate and up to date. Conducted compliance audits to identify risks, gaps, and areas for improvement within client operations. • Handled mandatory filings and regulatory processes, ensuring timely submissions and adherence to federal and state requirements. • Collaborated with internal teams to streamline processes and deliver efficient service to clients.

Senior Supervisor

Teleperformance • Full time

Apr 2022 - May 2024 • 2 yrs 1 mo

• • Monitoring and calibrations with the quality department to guarantee good interactions • Use of statistics and metrics data to analyze the behavior of indicators• Sunrise and sunset meetings to establish goals and objectives• Review of adjustments and administrative tasks to guarantee the agents' payroll provide real-time support to agents during interactions Creation of manual with rules to maintain order in the operation•