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Mike Patterson

@mike_is_making_

Fast Data Entry, Lead Lists, Spreadsheets and SEO Audits

Stati Uniti
Inglese
Alcune informazioni sono riportate in lingua inglese.
Chi sono
I am a customer service and operations leader with 15+ years in call center and BPO operations. I have worked as a remote operations manager and led teams across workforce management, training, quality assurance, and customer success. I know how to build processes that keep service levels strong and customers happy, and I believe great service starts with well trained people. If you need reliable help with customer support, operations management, data entry, QA, or training, I would love to work with you.... Continua a leggere

Competenze

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mike_is_making_
Mike Patterson
offline • 
Tempo di risposta medio: 1 ora

Consulta i miei servizi

Strategia di digital marketing
I will create a 6 month SEO strategy for your online business
Strategia SEO
I will do an actionable striking distance SEO audit to find your page 1 ranking

Esperienza lavorativa

VXI_Global Solutions

Remote Operations Manager

VXI Global Solutions

Jan 2020 - Dec 2021 • 1 yr 11 mos

Managed up to 307 specialists; drove 95% policy adherence and a 17% increase in call resolution rates.