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milimooscar1725

Milly

@milimooscar1725

Customer Service Representative

Kenya
Inglese, Swahili
Alcune informazioni sono riportate in lingua inglese.
Chi sono
I am a results-oriented Customer Service Representative with proven experience in high-volume, process-driven environments. I am skilled in managing end-to-end customer interactions, using CRM systems, and coordinating across teams to ensure timely service delivery. I hold a Bachelor’s Degree in Project Management and multiple certifications in customer service supervision and quality analysis.... Continua a leggere

Competenze

m
milimooscar1725
Milly
offline • 
Tempo di risposta medio: 1 ora

Consulta i miei servizi

Strategia di coinvolgimento dei clienti
I will provide professional customer support ensuring exceptional satisfaction
A partire da15 USD / progettoMaggiori dettagli

Portfolio

Esperienza lavorativa

Teleperformance

Customer Support Representative

Teleperformance • Full time

May 2024 - Present • 2 yrs 2 mos

Accurately manage and resolve high volumes of customer inquiries across chat, email, and phone channels. Process customer requests and transactions with a focus on accuracy and strict service level agreements. Track and follow up on customer issues to ensure full resolution while maintaining detailed records within CRM systems. Collaborate with internal teams to improve service delivery and support onboarding of new agents.