Millie Matthew

Phlebotomist/ Lobby experience coordinator

Quest Diagnostics • Full time

Feb 2026 - Mar 2026 • 1 mo

- Developed and implemented process improvements to enhance operational efficiency. Coordinate lobby logistics. - Provide high-level customer service to visitors and employees to ensure a positive first impression. - Streamlined reporting procedures, increasing accuracy and reducing turnaround time on deliverables. - Entered data, generated reports, and produced tracking documents. - Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed. - Maintained patient records and verified identification, reducing errors and ensuring compliance with healthcare regulations - Coordinated specimen handoffs with lab couriers using chain-of-custody slips to preserve sample integrity. - Logged specimen chain-of-custody in lab information system, maintaining traceable sample history. - Processed phlebotomy requisitions in the lab information system, matching patient IDs to tests accurately. - Processed patient check-ins using EHR, verified IDs, and matched orders to reduce mislabeled specimens.

Spanish Tutor

Fiverr • Freelance

Mar 2022 - Sep 2025 • 3 yrs 6 mos

- Designed and delivered tailored one-on-one Spanish lessons using communicative methods to improve student fluency. - Developed themed lesson plans incorporating authentic Spanish media to boost cultural comprehension. - Coached small groups through conversational role-plays to increase spontaneous speaking confidence. - Built multimedia homework assignments using Quiz-let, WorldWall, etc..and audio recordings to reinforce pronunciation at home.