Mindy A

Operations Coordinator

Aug 2025 - Mar 2026 • 7 mos

• Managed end‑to‑end packing and shipping operations, ensuring accurate, on‑time order fulfillment and consistently positive post‑sale customer experience. • Delivered high‑quality, responsive customer support, resolving issues efficiently while strengthening customer trust and repeat business. • Led product procurement and pricing, built inventory frameworks, and optimized live‑sale readiness to support smooth, revenue‑generating events.

Sr. Managed Services Representative

Jun 2022 - May 2025 • 2 yrs 11 mos

• Partnered with enterprise customers and internal stakeholders to assess and manage human‑related cybersecurity risk, supporting risk‑based decision‑making across regulated environments. • Conducted ongoing risk assessments and due diligence activities, including simulated phishing campaigns and behavioral analytics, to identify risk exposure and control gaps. • Translated security risk metrics into executive‑level, CISO‑ready reporting, enabling leadership to prioritize remediation and risk treatment plans. • Owned end‑to‑end delivery of security awareness and risk reduction programs using Proofpoint ZenGuide, driving measurable improvements in risk posture and program effectiveness. • Managed customer risk alignment activities, including remediation tracking, continuous improvement plans, and ongoing risk monitoring. • Developed dashboards and reports to support risk governance, compliance discussions, and audit‑ready documentation.

Manager, Operations

Mar 2021 - Mar 2022 • 1 yr

• Led and developed a high‑performing team of 3–5 direct reports, driving improvements in productivity, accountability, and customer‑centric outcomes. • Partnered with regional leadership to analyze performance trends, align objectives, and evolve policies and procedures to support scalable growth. • Accelerated client onboarding success by co‑leading implementations with regional managers, ensuring consistency, adoption, and long‑term client satisfaction. • Partnered with legal, HR, IT, and executive leadership to implement policies and procedures supporting risk management, compliance, and operational consistency. • Owned multi stakeholder programs requiring coordination across onboarding, performance monitoring, and continuous improvement—directly transferable to vendor lifecycle risk management. • Drove data informed decision making through performance metrics, dashboards, and trend analysis to identify risk, inefficiencies, and improvement opportunities. • Translated strategic objectives into actionable operating models and controls, ensuring alignment with organizational risk tolerance. • Designed, implemented, and continuously improved company‑wide policies, processes, and programs—including professional development and client onboarding—to drive operational excellence. • Owned the client relationship management program, proactively identifying improvement opportunities and implementing changes to increase retention and service quality. • Collaborated with HR across hiring, onboarding, training, and professional development to strengthen team capability and succession readiness. • Collaborated closely with the Executive Director, Founder, and President to shape strategic direction and translate leadership vision into actionable organizational initiatives.