Mintu M

CUSTOMER SUPPORT SPECIALIST

MOST • Full time

Dec 2020 - Present • 5 yrs 10 mos

Customer Support Specialist | Live Chat & Email Support Expert I am an experienced Customer Support Specialist with a strong background in handling customer inquiries through live chat, email, and ticketing systems. I specialize in providing professional, friendly, and solution-oriented support while maintaining high customer satisfaction. * Assisted customers with account-related issues, payments, withdrawals, deposits, and general inquiries. * Resolved customer concerns efficiently while maintaining service quality and company standards. * Handled multiple chats simultaneously in a fast-paced environment. * Escalated complex issues to relevant departments and ensured timely follow-up. * Maintained accurate records of customer interactions and resolutions. **Key Achievements** * Consistently maintained high customer satisfaction scores. * Successfully resolved a large volume of customer inquiries while meeting response-time targets. * Improved customer retention through effective problem-solving and clear communication. * Recognized for professionalism, patience, and attention to detail in customer interactions. * Developed strong expertise in conflict resolution and customer relationship management. **Skills** ✔ Live Chat Support ✔ Email Support ✔ Customer Service ✔ Ticket Management ✔ Problem Solving ✔ Complaint Resolution ✔ CRM Tools ✔ English Communication ✔ Customer Retention ✔ Multitasking I am committed to delivering excellent customer experiences and helping businesses build strong relationships with their customers.