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Italiano
$
USD
Mfundo
@miss_nomfundo7
Virtual Assistant and CRM Specialist
Sudafrica
Inglese, Zulu, Xhosa
Chi sono
I am a dedicated virtual assistant and CRM specialist based in South Africa, with experience in customer service, data capture, report preparation, and administrative support. I have worked across multiple industries handling CRM systems, client communication, and business operations. I am fluent in English, IsiZulu, and Xhosa, which allows me to serve a diverse range of clients. I am reliable, detail-oriented, and committed to delivering quality work on time.
Competenze
Mfundo
offline •
Tempo di risposta medio: 1 ora
Consulta i miei servizi
Strategia di coinvolgimento dei clienti
I will provide virtual assistant and CRM data entry support
Portfolio
Esperienza lavorativa
Customer Service Consultant
Ignition NBS Ltd • Full time
Jun 2024 - Jul 2025 • 1 yr 1 mo
Provided front-line customer support for prepaid meter clients, handling enquiries related to account balances, token generation, and billing issues. Captured and updated customer data accurately using internal CRM systems. Processed service requests and escalated technical faults to the relevant departments. Maintained detailed records of customer interactions and ensured timely resolution of complaints. Supported administrative functions including report preparation and data entry across multiple accounts.
