Mohammed E

Senior Technical Associate

Property Masters • Full time

Oct 2023 - Present • 2 yrs 8 mos

Managing Tech Tickets via Jira, supporting Adiuvo employees across India, UK, and Ireland with a team of 2 Senior System Analysts and 5 Junior System Analysts. Overseeing MDM (Endpoint) software across India, UK, and Ireland. Managing user accounts, licenses, Exchange, Teams, OneDrive, and SharePoint through MS 365 Admin Center. Facilitating daily stand-up meetings via Teams. Sprint/iteration planning, estimation, sub-task creation, and protection from scope creep on Jira. Conducting sprint reviews, coordinating feedback with Developers and Operations teams for scaling, optimizing, and adding new CRM features. Manual testing on CRM changes in testing/live environments. Automating and optimizing processes using MS Power App, Power BI, and SharePoint. Focusing on KPIs like team performance, leadership, operational efficiency, employee-centric innovation, adaptability, and communication. Managing IT recruitment.

Senior Support Engineer

IT Force • Full time

Sep 2020 - Oct 2023 • 3 yrs 1 mo

Building, Leading and Managing the Global Incident Management team. Driving the efficiency and effectiveness of the Incident management process. End to End reporting Weekly, Monthly, Quarterly & Yearly. Highlighting risks and issues in actions identified during any Major Incident (Major Sev1s or P1s). Process Updating, Handling Escalations, and Ensuring the SLAs and KPIs are met. Organize KT sessions for mentoring new members & conduct weekly review meetings to achieve targets. Managing better customer relationships and ensuring that the services are available per the SLAs. Ensure all operations are carried on in an appropriate, cost-effective way. Improve operational management systems, processes and best practices. Help the organization's processes remain legally compliant. Recruit, train and supervise staff. Analysis/Deliver client reports on daily and weekly bases. Manage Salary Payouts for all employees.

Associate Professional Infrastructure

NetApp • Full time

Feb 2019 - Sep 2019 • 7 mos

Configure high-availability configuration on NetApp FAS and AFF series. Provisioning aggregates, volumes and V-server instances to be shared across the environment. Following NetApp best practices in maintaining high availability in NetApp Systems by performing regular health checks on the storage system. Setting up interface groups on physical ports and configuring V-lans to provide network redundancy. Assisting end users in creating CIFS/NFS Shares and q-trees to be shared across the clients. Setting up and managing VSCAN to enable data security and protection on the NAS shares.