m
mo_hossien

M.Hussein

@mo_hossien

Microsoft Office365 Support, Bilingual Gerrmany,English

Egitto
Tedesco, Inglese, Arabo
Alcune informazioni sono riportate in lingua inglese.
Chi sono
I am a bilingual German (C1) and English (B2) speaker and worked as Microsoft 365 & Copilot Support Engineer with 7 years of experience in E-Commerce, Supporting German Speaking customers, working with different CRM systems, Microsoft 365 products, and cloud security... Continua a leggere

Competenze

m
mo_hossien
M.Hussein
offline • 
Tempo di risposta medio: 1 ora

Consulta i miei servizi

Assistenza tecnica
I will provide german customer support
A partire da15 USD / progettoMaggiori dettagli

Portfolio

Esperienza lavorativa

Microsoft

Microsoft Office365 Support and Copilot Engineer for DACH Region

Microsoft • Full time

Sep 2023 - Sep 2026 • 3 yrs

*Responsible for the customer support experience with Microsoft.*Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams.*Identify cases that require escalation (either technically or strategically).*Create and maintain incident management requests for the product group/engineering group.*Provide, knowledge sharing, technical coaching and mentoring for the Customers.*Perform diagnostic tests, and fix Software Issues.*Support business and enterprise customers remotely with all Office 356 technologies Exchange Online, Copilot, Intune, Identity, Teams and SFB, Outlook, Office, Commerce, SharePoint and OneDrive.