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Moin Yousaf
@moinyousaf
Reservation Executive
Pakistan
Urdu
Chi sono
Hospitality & customer service professional with 4+ years of experience managing reservations, guest communication, and complaint resolution at a leading 5-star hotel in Lahore. I handle 600+ daily bookings across multiple channels (phone, email, OTA platforms) and I'm skilled in Opera PMS, IDS Next, and Shiji's Day Light. I help hotels, guesthouses, and Airbnb hosts deliver fast, professional guest support and manage reservations smoothly. Fluent in English, Urdu, and Punjabi.
Competenze
Moin Yousaf
offline •
Tempo di risposta medio: 1 ora
Consulta i miei servizi
Messaggistica ed email
I will be your hotel and airbnb reservations virtual assistant
Esperienza lavorativa
Central Reservation executive
Hotel • Full time
Jul 2026 - Present • 3 mos
Manage daily reservations for a 600+ room inventory across phone, email, and leading OTA platforms (Booking.com, Expedia). ▪ Handle booking modifications, cancellations, upsells, and special requests — maintaining accuracy in the Shiji’s Day Light PMS, IDS Next, FX One Products, Opera PMS reservation system. ▪ Proactively upsell premium rooms and hotel services to maximize revenue and enhance guest satisfaction. ▪ Prepare and submit daily reservation reports and occupancy summaries for senior management. ▪ Coordinate with Front Office, Housekeeping, and F&B to ensure seamless room readiness and guest experience.
