
Moqeet Akbar
Professional Data Entry Services
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Customer Support Executive
PTCL • Full time
Jun 2026 - Aug 2026 • 2 mos
Customer Service Executive (CSE) – PTCL Worked as a Customer Service Executive at PTCL, providing customer support and assistance for "Ufone Prepaid SIM services and related product". Handled customer inquiries, service requests, SIM-related issues, product information, and basic troubleshooting while ensuring a positive customer experience. Key Responsibilities: * Assisted customers with "Ufone Prepaid SIM services, packages, and product information". * Handled customer inquiries, complaints, and service-related requests. * Provided information regarding SIM activation, usage, packages, and available services. * Resolved customer issues through effective communication and basic troubleshooting. * Maintained proper customer interaction and followed company service procedures. * Escalated complex technical or service issues to the relevant departments when required. * Focused on customer satisfaction, service quality, and timely issue resolution. * Maintained professionalism while handling a high volume of customer interactions.