
Qasim Ali
AI Automation Specialist
Competenze

Consulta i miei servizi


Portfolio
Esperienza lavorativa
Customer Support Manager
IZ square • Full time
Jun 2023 - May 2025 • 1 yr 11 mos
Led a team of 20+ Customer Support Representatives, driving performance through coaching and KPI management. Optimized CRM workflows and support processes to improve response times and customer experience. Partnered with Sales and Product teams to increase customer retention and adoption.
Customer Support Specialist
Comtanix • Full time
Mar 2023 - Jun 2023 • 3 mos
Provided customer support for government contracting platforms, including vCloud Gov and vCloud Choice. Investigated and resolved technical and account-related issues while maintaining high satisfaction levels and collaborating with internal departments to improve support processes.
Admin Support
Sparking Asia • Full time
Sep 2021 - Nov 2022 • 1 yr 2 mos
Managed administrative operations including customer communication, CRM updates, and data management. Maintained accurate records using Microsoft Excel and Zendesk. Supported digital marketing initiatives including content creation and social media management.