
Md Rezaul Karim
Professional Digital Marketing Specialist
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LEAD Manager
Yelp • Full time
May 2022 - Present • 4 yrs
I am currently working as a Lead Manager at Eco Energy Bay Area, where I manage customer leads, client communication, and appointment scheduling for energy-related services. My responsibilities include handling inbound and outbound leads, coordinating with customers, maintaining CRM systems, and ensuring smooth communication between clients and the company team. I specialize in lead generation, customer support, follow-up management, and scheduling inspections and services efficiently. I also help improve customer satisfaction by providing professional communication and quick solutions to customer inquiries. Through my experience, I have developed strong skills in team coordination, client relationship management, and digital communication. Working at Eco Energy Bay Area has strengthened my ability to manage high-volume leads, maintain organized workflows, and contribute to business growth through effective lead management strategies and customer service excellence.