
Syed Ali Hassan
Virtual Assistance and Digital Marketing Expert
Competenze

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Esperienza lavorativa
CEO & Founder
Digital Agency • Lavoratore autonomo
Dec 2018 - Present • 7 yrs 7 mos
I have experience working in web development, SEO, digital marketing, and eCommerce management. I have helped businesses build and manage WordPress websites, optimize their online presence through SEO, and run effective digital marketing campaigns. My experience also includes product listing and account management on platforms such as Amazon and eBay, website maintenance, content management, social media marketing, and customer support. I am skilled in creating professional, user-friendly websites and implementing strategies that help businesses attract more customers and grow online. I focus on delivering quality work, maintaining clear communication, and ensuring client satisfaction in every project.
Mystery Shopper
Marketing • Part time
Nov 2016 - Nov 2018 • 2 yrs
Mystery Shopper Startex Marketing Services Conducted mystery shopping visits at restaurants, banks, retail outlets, and customer service centers. Evaluated employee behavior, customer service quality, product knowledge, and compliance with company standards. Assessed helpline and customer support services through calls and inquiries. Collected detailed observations regarding service quality, response times, and customer experience. Prepared accurate reports and submitted findings to management for performance evaluation and service improvement. Ensured unbiased and confidential assessment of customer service operations. Worked as a Mystery Shopper at Startex Marketing Services, evaluating customer service standards across restaurants, banks, and other businesses. Responsibilities included assessing employee behavior, testing helpline services, conducting site visits, gathering observations, and preparing detailed evaluation reports.
eCommerce Marketplace Officer
Surgical Supplies • Full time
May 2014 - Nov 2016 • 2 yrs 6 mos
E-commerce Marketplace Officer Central Surgical Co Ltd Managed and handled Amazon and eBay seller accounts. Created and optimized product listings with accurate titles, descriptions, keywords, and images. Conducted product research and marketplace analysis to improve sales performance. Managed inventory levels and monitored stock availability. Processed and tracked customer orders, returns, and inquiries. Maintained account health metrics and ensured compliance with marketplace policies. Monitored pricing strategies and competitor activities. Generated sales reports and analyzed marketplace performance to identify growth opportunities. Worked as an E-commerce Marketplace Officer at Central Surgical Co, managing Amazon and eBay stores. Responsibilities included product listing and optimization, account management, inventory monitoring, order processing, customer support, account health management, and sales performance analysis.