Shoaib H.

Marketplace Seller Support & Customer Operations

Aug 2021 - Present • 5 yrs 2 mos

I have supported online marketplace sellers by managing customer service operations, post-sale workflows, returns handling, and platform compliance, helping businesses protect reputation while scaling sales volume. This role focuses on improving response times, refund handling, dispute resolution, and operational efficiency across multi-channel selling environments. Key responsibilities and services: • Customer service for marketplace sellers • Buyer communication and dispute handling • Returns and RMA process management • Refund coordination and case escalation • Marketplace compliance and performance metrics • Order tracking and delivery support • Account health monitoring • Listing optimisation and catalogue management • Workflow automation for support operations • CRM-style ticketing systems • Performance dashboards and reporting • Seller policy compliance guidance • Process improvement and documentation

Flutter Mobile App Developer | Topweb Limited

Oct 2020 - Present • 6 yrs

- Lead and manage the mobile development team. - Oversee the technical aspects of mobile app development using Android and Flutter. - Results-driven mobile developer with around 5 years of experience specializing in Android and Flutter development. Adept at analyzing customer requirements, designing, and building high-performance applications. Proven track record of implementing CI/CD and comprehensive testing regimes to ensure bug-free code. - Act as the primary point of contact for client communications and project requirements. - Guide the team through the software development lifecycle, ensuring adherence to best practices in coding, testing, and deployment. - Collaborate with cross-functional teams to align mobile development with company goals and client needs. - Mentor junior engineers, fostering skill development and professional growth. - Stay updated with the latest trends in mobile technology to drive innovation within the team.

Senior Software Developer

Oct 2020 - Present • 6 yrs

I design and build business-focused software solutions for startups and growing companies, handling projects end to end from planning and development through to deployment, optimisation, and long-term support. My work spans web, mobile, automation, marketing systems, and marketplace tooling, allowing clients to work with one technical partner across their entire digital stack. Key responsibilities and services: • Built WordPress websites, CMS platforms, and custom business portals • Developed Shopify stores and advanced e-commerce features • Created custom web applications, SaaS products, and admin dashboards • Designed RMA and returns systems for marketplace sellers • Built marketplace management tools and reporting systems • Integrated APIs, payment gateways, logistics systems, and CRMs • Developed automation tools to reduce manual operations • Delivered SEO strategies including on-site optimisation and link building • Managed Google Ads, Meta Ads, and TikTok Ads campaigns • Implemented digital marketing strategies to increase conversions • Built analytics and reporting dashboards • Delivered web design, branding, logo creation, and graphic design • Produced marketing videos and promotional assets • Deployed systems using modern cloud platforms • Provided technical consulting and long-term maintenance