Mubashir Nazeer

IT Support Executive

Real Estate Specialists • Full time

Oct 2024 - Present • 1 yr 7 mos

• Administer and maintain Microsoft 365 environment for 300+ users, including Exchange Online, Teams, SharePoint, and OneDrive. • Manage and monitor 20+ Windows and Linux servers, achieving 99.9% system uptime. • Deploy and troubleshoot Endpoint Detection & Response (EDR) solutions, reducing security incidents by ~30%. • Configure and maintain enterprise Wi-Fi infrastructure with 50+ Ruckus access points across multiple locations. • Manage LAN/WAN infrastructure (switches, routers, firewalls, ONTs), supporting 24/7 business operations. • Perform proactive monitoring, patching, and backups, reducing unplanned downtime by 25%. • Resolve hardware and software issues, improving average ticket resolution time by 20%. • Support data center operations and manage IT asset inventory for 500+ devices. • Implement cybersecurity controls including antivirus policies, access management, and firewall rules. • Provide end-user technical support with 95%+ user satisfaction rate.