Sfoglia categorie
Esplora
Fiverr Pro
Italiano
$
USD
Mubarak J
@mubby14
Reliable VA for CRM, admin and customer support tasks
Nigeria
Inglese, Francese
Chi sono
Detail oriented Virtual Assistant with hands on experience managing 50+ daily customer interactions, CRM systems, and business documentation for companies in energy and non-profit sectors. I help busy founders and teams stay organized, from inbox and CRM management to market research and content support. Reliable, fast-communicating, and detail-first.
Competenze
Mubarak J
offline •
Tempo di risposta medio: 1 ora
Consulta i miei servizi
Assistenza generale
I will be your reliable virtual assistant for admin, CRM and customer support
Ricerca online generica
I will provide market research, content research, and content planning support
Portfolio
Esperienza lavorativa
Customer Service Executive
Sun King • Full time
Oct 2025 - May 2026 • 7 mos
Provided inbound customer support to over 50 customers daily, assisting with solar financing inquiries, payment plans, account-related concerns, and troubleshooting. Resolved customer issues efficiently while maintaining high service standards and achieving over 90% SLA compliance and strong first-contact resolution. Used CRM systems, Zendesk, Google Workspace, Gmail, and Microsoft 365 to document interactions, track customer concerns, follow up on unresolved issues, and maintain accurate records. Analyzed recurring customer complaints and payment-related issues, escalating systemic concerns to relevant teams to support improved service delivery and customer satisfaction.
