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Italiano
$
USD
M Hasnain
@muhammadhasn744
Medical Virtual Assistant , Patient Appointment Scheduler
Pakistan
Inglese, Urdu, Punjabi
Chi sono
Results-driven Medical Virtual Assistant with 4+ years of experience supporting US healthcare practices in patient appointment scheduling, customer service, and administrative coordination. Experienced in handling patient calls, appointment booking, follow-ups, calendar management, and professional communication. Strong attention to detail, reliable, organized, and committed to delivering excellent patient experience and smooth day-to-day operations for healthcare providers and businesses.
Competenze
M Hasnain
offline •
Tempo di risposta medio: 1 ora
Consulta i miei servizi
Messaggistica ed email
I will be your medical virtual assistant and patient appointment scheduler
Esperienza lavorativa
Prima
Full time • 3 yrs 4 mos
Team Lead - Patient Support / Appointment Scheduling
Nov 2023 - Present • 2 yrs 7 mos
Started as a Patient Support Specialist and progressed after contributing to building and improving support operations. Within one year, promoted to Team Lead due to strong performance and leadership skills. Currently managing a patient support team to ensure smooth daily operations, handling supervisor calls, client communication, training new team members, and overseeing appointment scheduling and patient coordination. Responsible for maintaining team performance, QA standards, and implementing new policies and procedures as per operational requirements to ensure quality service and efficiency.
Patient Support Specialist
Feb 2023 - Nov 2023 • 9 mos
Handled patient appointment scheduling and rescheduling, insurance verification including eligibility and in-network provider checks, copay verification, prescription refill requests, and other front desk and administrative support tasks. Managed patient communication and ensured accurate coordination between patients and healthcare providers.
Client Service Executive
CareCloud • Full time
Nov 2021 - Feb 2023 • 1 yr 3 mos
Worked as a Client Service Executive in a US healthcare environment, handling inbound patient calls related to billing concerns, account inquiries, payment-related issues, and statement clarifications. Assisted patients by reviewing account details, resolving concerns, providing accurate information, escalating complex cases when required, and ensuring professional communication and excellent patient support experience.
