Sfoglia categorie
Esplora
Fiverr Pro
Italiano
$
USD
Muhammed A
@muhammed_ubada
Customer Support Quality and Training Consultant
Turchia
Inglese, Turco, Arabo
Chi sono
I coached a 160-person CS team from 70% to +90% quality scores — sustained for 18 months through constant team turnover. I also reduced a company's return rate from 60% to 12% in 4 months by fixing root-cause process gaps.
I help customer support teams identify quality issues through focused QA reviews, targeted coaching, and clear improvement plans — across calls, chats, and tickets.
Markets: UK, EU, MENA. Languages: English & Arabic.
Competenze
Muhammed A
offline •
Consulta i miei servizi
Consulenza
I will audit your customer support quality and identify what is hurting your csat
