mujahid_sharif

Cloud Support Enginner

Kloudville • Full time

Oct 2025 - Present • 1 yr 1 mo

Core Responsibilities • Create and manage AWS environments for application deployment and testing • Launch, configure, and maintain EC2 instances (Linux & Windows) • Upload and deploy application JAR files on EC2 servers • Perform application build updates, version upgrades, and rollbacks • Configure IAM roles, security groups, key pairs, and access permissions • Manage AWS networking including VPCs, subnets, route tables, IGW, and NAT Gateway • Provide database support using PgAdmin for PostgreSQL environments • Execute SQL queries for data validation, troubleshooting, and reporting • Support application teams with database connectivity and performance issues • Monitor EC2, application, and database health; troubleshoot incidents • Manage EBS volumes, snapshots, backups, and recovery procedures • Perform OS patching, server hardening, and routine system maintenance • Coordinate with developers for deployments, fixes, and release support • Maintain technical documentation, deployment guides, and operational runbooks

System Administrator

Welcome to nginx! • Full time

Sep 2025 - Present • 1 yr 2 mos

Core Responsibilities: • Pulseway (Devices, systems and servers are managing online) • EDR (End device reports) • Omada tp-link • Wi-Fi Integrated Unifi Cloud Gateways - Ubiquiti • Level 1-3 Support technical support via calls and tickets. • Troubleshoot hardware, software, and network issues. • Manage user accounts, password resets, and access. • Perform system maintenance and log all support activities. • Escalate complex issues to senior team members. • Participate in all mandatory team labs and training sessions. • Assist with hardware installation and configuration. • Maintain a professional, customer-focused approach at all times. • Complete additional tasks as assigned by the IT Manager.

IT Manager

Hardstone Enterprises • Full time

Mar 2024 - Present • 2 yrs 8 mos

## IT Manager – Hardstone Enterprises I work as an IT Manager at Hardstone Enterprises, managing IT infrastructure, cloud services, network administration, cybersecurity, and technical support. My responsibilities include managing Windows Server, Active Directory, DNS, DHCP, Group Policy, Microsoft 365, and email services. I also manage AWS and Azure cloud environments, network devices, firewalls, VPNs, backups, disaster recovery, and endpoint security. **Key Responsibilities and Achievements** - Manage and maintain IT infrastructure, servers, networks, and cloud environments. - Administer Microsoft 365, user accounts, email services, and access permissions. - Manage AWS and Azure resources to support business operations. - Configure and troubleshoot firewalls, VPNs, VLANs, and network connectivity. - Implement backup and recovery solutions to protect business data. - Monitor endpoint security and resolve system and network issues. - Provide technical support to employees and ensure business systems remain available. - Troubleshoot IT issues and improve system performance, reliability, and security. **Technical Skills and Industry Experience** Windows Server, Active Directory, Microsoft 365, AWS, Azure, networking, cybersecurity, virtualization, firewalls, VPNs, backup and disaster recovery, endpoint management, and IT support. My experience helps businesses maintain secure, reliable, and efficient IT operations while reducing downtime and supporting their daily business needs.