NabaWrites

Content Writer for Business Brands | Articles, Blogs & Documentation

Fiverr • Freelance

May 2025 - Present • 1 yr 4 mos

-Blog posts and articles for business and professional audiences -HR content, SOPs, and process documentation -Website copy and business communications -Content strategy and brand voice development

Manager - Operations - Social Media - Mumbai - India

Teleperformance • Full time

Jul 2021 - Apr 2025 • 3 yrs 9 mos

-Deliver exceptional customer service and client satisfaction. -Lead, coach, and motivate team leaders to achieve performance goals. -Act as a liaison between the teams and cross-functional departments. -Oversee daily team operations and workflow planning. -Ensure compliance with SLAs, KPIs, and quality standards. -Monitor team schedules and maintain operational efficiency. -Highly organized with strong leadership and accountability skills.

Assistant Manager - Operations - (U.S-Credit Cards) - Gurugram, India

Genpact • Full time

Aug 2016 - Jun 2021 • 4 yrs 10 mos

-Led and mentored Team Leaders, overseeing daily operations, performance management, coaching, and team development to achieve productivity and service excellence. -Managed inbound and outbound collections, negotiated payment plans, and secured customer payment commitments while ensuring timely recovery of overdue accounts. -Resolved billing disputes by collaborating with cross-functional teams, reconciled customer accounts, validated credits/debits, and processed refunds. -Sent invoices and payment reminders via phone, email, and mail while maintaining strong customer relationships and ensuring a positive customer experience.