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Abdelrahman M
@nabawi1996
Senior Technical Support Cloud
Egitto
Inglese, Arabo
Chi sono
I am a Computer Science graduate and Senior Technical Support Specialist focused on infrastructure monitoring, SLA management, and VDI environments. I leverage tools like VMware ESXi, Citrix, and Microsoft Intune to ensure system reliability. I aim to empower organizations with secure, adaptable IT systems and seamless user experiences.
Competenze
Abdelrahman M
offline •
Tempo di risposta medio: 1 ora
Consulta i miei servizi
Assistenza e IT
I will troubleshoot microsoft intune entra id and microsoft 365 issues
Assistenza tecnica
I will fix citrix login errors and vdi connection issues
Esperienza lavorativa
End user support
ITS • Full time
Mar 2024 - Present • 2 yrs 6 mos
My role focuses on infrastructure monitoring, SLA management, and advanced support for virtual desktop infrastructure (VDI) environments, leveraging tools like VMware ESXi, Citrix, and Microsoft Intune to ensure system reliability and user satisfaction.
