Naji Ullah

Document Controller

Iron Mountain • Full time

Jun 2016 - Jun 2026 • 10 yrs

• Conducted comprehensive site surveys to assess document volume and quality, accurately forecasting project scale and process complexity to define digital solution requirements in collaboration with costing and technical solution leads. • Supervised and managed all phases of onsite and offsite document management projects, including project initiation, scope definition, and task allocation across teams. • Managed teams of 10-15 personnel across multiple concurrent projects, ensuring effective resource allocation and on-time delivery. • Led temporary staff recruitment on a project basis, including interviewing, competency checks, onboarding, safety induction, scope briefing, attendance and productivity tracking. • Served as the project's Subject Matter Expert and primary point of contact for the client, handling day-to-day inquiries and guiding client requests to the appropriate internal department. • Scheduled and led weekly meetings with clients to share production updates and project progress, keeping stakeholders aligned throughout the project lifecycle. • Flagged out-of-scope documents and items to the client as they came in, and gave early heads-up on anything likely to affect project timelines before proceeding further. • Followed up with clients to secure sign-off on key project milestones, including pilot phase approvals, media handovers, and project completion acknowledgements. • Ahead of project close-out, reviewed and shared any volume exceeding the originally agreed scope with the client to obtain approval before proceeding. • Led a 50,000-document data remediation project, restructuring files into compliance-approved folder hierarchies and applying accurate metadata to meet client audit and retention standards. • Managed end-to-end recurring and non-recurring scanning projects, including preparation, scanning, quality assurance, indexing and delivery of digitized documents alongside secure archiving and retention. • Generated metadata