
Naomi A
End to End Bulk SMS Campaign Management
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Esperienza lavorativa
Lead Mobile Communications & Workflow Specialist
Self employed / Freelance • Freelance
Jul 2026 - Aug 2026 • 1 mo
Directed end to end IT service workflows and global omni channel messaging deployments. Managed cross functional systems scaling infrastructure, digital transformation, and database management for thousands of monthly transactions. Key Achievements: 1. Workflow Engineering: Designed enterprise Standard Operating Procedures (SOPs), automating manual operations to completely eliminate system project bottlenecks. 2. Omni Channel Operations: Orchestrated high volume SMS, email, and push communications using Twilio and AWS, maintaining consistent platform uptime and delivery. 3. Compliance & Data Integrity: Audited user databases for global regulations, protecting user privacy across corporate networks. 4. Data Driven Analytics: Built PowerBI telemetry dashboards to deliver live performance reporting and client insights.