Naomi martins

Automation Specilist and consultant

SmartFlow Automation • Part time

Sep 2020 - Present • 5 yrs 8 mos

Job History I started working as an Automation Specialist at SmartFlow Automation in January 2023, where I focus on helping businesses reduce manual work through workflow automation. Many of the clients I worked with were spending too much time on repetitive tasks such as managing leads, moving data between apps, and responding to customer enquiries manually. My role involves studying how these processes work and building automated workflows that connect different applications so tasks can run automatically. By integrating tools like CRM systems, spreadsheets, messaging platforms, and AI services, I help businesses create smoother and more efficient operations. One challenge I often encountered was that many businesses used several tools that did not easily integrate. In these situations, I worked with APIs and custom automation logic to ensure data could move correctly between systems. This allowed businesses to maintain organized workflows without constant manual input. Through this work, I have helped companies simplify their processes, improve response time, and reduce the amount of repetitive administrative work they handle daily. Achievements Some of the results I have achieved through my automation work include: Built automated workflows that connect multiple business applications Created lead management systems that organize and respond to inquiries automatically Implemented integrations between communication tools and data platforms Developed AI-assisted workflows for processing information and generating responses Helped businesses reduce manual tasks by automating repetitive operational processes