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Los Bosteros de Santa Fe
Peña Osvaldo Potente - Los Bosteros de Santa Fe • Freelance
Dec 2025 - Present • 5 mos
Automated a WhatsApp customer support workflow using n8n, Meta WhatsApp Cloud API, and Chatwoot. The bot receives incoming WhatsApp messages, processes them through webhooks in n8n, and automatically creates or updates conversations in Chatwoot. It can send instant replies, collect user information, and route complex cases to human agents. This automation reduced response time, centralized customer interactions, and improved support efficiency by combining chatbot automation with live agent management.