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Nazim S
@nazim_shaikh_
Senior Quality Analyst
India
Hindi, Inglese
Chi sono
I am a dedicated professional looking for a challenging job with a rapidly growing organization. I have extensive experience as a Senior Associate in insurance claims, a Senior Quality Analyst in BPS solutions, and a Senior Customer Service Executive. I specialize in claims resolution, quality auditing, and customer retention.
Competenze
Nazim S
offline •
Tempo di risposta medio: 1 ora
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I will do the work in best manner it can be done
Esperienza lavorativa
Senior customer service executive
Tech Mahindra • Full time
Dec 2019 - Aug 2023 • 3 yrs 8 mos
Worked on retention and outbound processes for mobile network providers. Handled calls to resolve concerns and prevent service cancellations. Promoted and sold new connections, upgrades, and handsets. Achieved sales targets while maintaining high customer satisfaction and addressing complaints regarding tariff plans and usage history.
