
Shane
Chinese Customer Support Specialist and Mandarin Virtual Assistant
Competenze

Consulta i miei servizi

Portfolio
Esperienza lavorativa
Self-Employed / Freelance
Lavoratore autonomo • 11 yrs 9 mos
Game Planning & Customer Service
Jan 2019 - Present • 7 yrs 10 mos
Game planning and customer service for Southeast Asian markets. Led a 12-person support team, turning recurring complaints into SOPs and playbooks. Designed game concepts, rules and product plans for multiplayer games.
Housing Designer & Sales Representative
Jan 2016 - Jan 2019 • 3 yrs
Housing design, real estate sales, customer service and promotion. Skilled at analyzing customer psychology and assessing negotiation limits to close deals and handle complaints.
Grilled Fish Restaurant Owner
Jan 2017 - Dec 2017 • 11 mos
Owned and operated a grilled fish restaurant. Managed daily operations, customer service, staff and promotions. Known for reliable service and attention to detail.