Nelson Fajardo
Virtual Assistant
Competenze
Consulta i miei servizi

Portfolio
Esperienza lavorativa
Virtual Assistant
Solo • Freelance
May 2023 - Present • 3 yrs 3 mos
No-Code Architecture & System Design: Designed and implemented a customized CRM and project management system in Notion to centralize inventory control, production phases, and order cycle workflows. Workflow Optimization: Automated operational workflows by parameterizing complex tasks in Trello and Notion, utilizing client briefs and direct-execution checklists to significantly reduce case resolution times. Digital Channel Operations: Coordinated remote customer service and managed sales funnels across messaging channels, maintaining high conversion and retention rates through strategic communication. Creative Direction & Asset Management: Directed brand visual identity and digital marketing asset creation using CapCut and Canva, boosting brand engagement and performance on social platforms. Digital Marketing & Landing Page Design: Developed high-converting landing pages and strategic marketing collateral, driving measurable growth and user engagement across digital campaigns. Technical Troubleshooting & CRM Integrations: Diagnosed and resolved complex issues regarding API integrations and CRM systems by authoring comprehensive technical documentation and establishing clear communication protocols. User Experience (UX) Optimization: Collaborated on designing intuitive user flows and strategic messaging, significantly enhancing customer experience (UX) and reducing friction within digital funnels.