Sfoglia categorie
Esplora
Fiverr Pro
Italiano
$
USD
Nhan N
@nhan_nguyen_74
Strategy Operations leader
Vietnam
Inglese
Chi sono
I am a Strategy & Operations leader with 12+ years in E-commerce & Logistics, specializing in Network Planning, Opex, and Performance Management. I have a strong track record in driving operational excellence through KPI governance and capacity modeling.
Competenze
Nhan N
offline •
Tempo di risposta medio: 1 ora
Consulta i miei servizi
Efficienza di business e automazioni
I will provide operational excellence and pnl management strategies
Business
I will create automated excel dashboards for operations and cost management
Portfolio
Esperienza lavorativa
Operational Excellence PMO Lead
Shopee • Full time
Sep 2025 - Mar 2026 • 6 mos
• Drove network-wide operational performance, reducing SLA breaches and improving productivity • Built KPI governance to track performance and drive data-based decisions • Led capacity planning and resource allocation to align operations with demand fluctuations • Coordinated cross-functional teams (Operations, Planning, BI) to ensure execution against business targets
Deputy Head , Network Planning & Opex
Ninja • Full time
Dec 2021 - Sep 2025 • 3 yrs 9 mos
• Identified operational bottlenecks and implemented solutions to improve SLA performance and cost efficiency. • Drove performance management initiatives and continuous improvement. • Designed and optimized core operational processes to support scaling volume. • Optimized network based on annual budget and expand coverage. • Designed logistics network aligned with demand forecasting, expansion strategy, and budget constraints. • Built capacity planning and forecasting models to support volume growth and operational scenarios.
Management & Operation Excellence Manager
Lotte • Full time
Jun 2016 - Jun 2021 • 5 yrs
Management & Operation Excellence Manager - SENDO.VN | 2018 – 2021 • Led inventory planning and 3PL operations aligned with commercial campaigns and demand fluctuations. • Acted as PMO for logistics product initiatives across cross-functional teams. • Optimized costs by applying best operational models, balancing OKRs and customer experience. • Negotiated, deployed, and managed 3PL services with KPIs and performance monitoring. • Drove cross-functional alignment across Technical, BI, Finance, Seller Operations, and CS. • Managed and optimized a network of 10+ logistics partners and 15 internal staff LOTTE.VN | 2016 – 2018 Service Management Supervisor (3PLs) • Managed transportation system including in-house fleet and outsourced 3PLs. • Designed transportation solutions for high-value shipments. • Sourced and deployed new 3PLs, set KPIs, and evaluated performance. • Controlled shipping costs, COD, and insurance.
