Nicodemus

Fiber Technician

Hatikvah Communication (Safaricom Contractor) • Full time

Aug 2025 - Present • 9 mos

Execute FTTH installations, including last-mile fiber deployment for residential and commercial clients. Perform fiber splicing, joint closures, and terminations at ODFs, FATs, and FDTs, ensuring high-quality connections. Diagnose and resolve fiber faults such as signal loss, high attenuation, and cable damage, minimizing downtime. Conduct comprehensive testing and certification of fiber links using OTDR and power meters, adhering to Safaricom standards. Install and configure ONT/ONU devices, Wi-Fi routers, and Customer Premises Equipment (CPE). Restore ISP network faults and ensure timely service restoration, improving network reliability. Complete Safaricom work orders and documentation within strict Service Level Agreement (SLA) requirements. Uphold rigorous health, safety, and quality standards during all field operations.

Assistant Technician

Vilcom Networks

Feb 2024 - Aug 2025 • 1 yr 6 mos

Installed and maintained fiber optic networks, ensuring optimal performance and reliability for clients. Provided technical troubleshooting and support for network-related issues, enhancing system stability. Delivered high-quality customer service by promptly addressing and resolving client concerns. Managed and configured network equipment for efficient project execution. Collaborated effectively with team members to complete installations within aggressive deadlines. Adhered to industry safety protocols and best practices in all technical operations.

Assistant Technologist (E-Learning & ICT Support)

Kabarak University

Jan 2020 - Oct 2023 • 3 yrs 9 mos

Administered and supported e-learning platforms, including Moodle, Zoom, Class Technologies, and Urkund, serving a large academic community. Conducted training sessions for students and lecturers on effective use of elearning tools, improving digital literacy. Provided technical support and troubleshooting to minimize system downtime for critical e-learning infrastructure. Developed user guides and comprehensive documentation to support selfservice and system adoption. Integrated e-learning platforms with ERP systems and MyLoft to streamline academic processes and data flow. Collaborated closely with academic and administrative teams to enhance digital learning outcomes