I will provide saas technical support zendesk helpdesk API and web app troubleshooting

Alcune informazioni sono riportate in lingua inglese.
Nikhil H

India

Parlo Marathi, Inglese, Hindi

Technical Support Engineer

I am a Technical Support Engineer and former Software Engineer with 4 years of experience bridging deep code analysis and high-quality customer experiences for SaaS platforms. I have a proven track re...
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Informazioni su questo servizio

Zendesk & Helpdesk Management: Active queue triage, handling high-priority customer inquiries, de-escalating customer issues, and closing tickets while adhering to strict SLA targets.

Tier 2/3 Technical Troubleshooting: Deep-dive analysis into broken API endpoints, status code anomalies (4xx/5xx), and malformed JSON payloads using Postman.

Web & Console Diagnostics: Isolating frontend glitches, broken asset links, and network request failures using Chrome DevTools.

Engineering Escalation Reports: Providing clean reproduction steps, logs, and diagnostic context so internal developers can push code fixes quickly.

AI-Assisted Efficiency: Leveraging AI diagnostic workflows for ticket summaries and historical case matching to resolve complex issues faster.

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provide saas technical support zendesk helpdesk API and web app troubleshooting
Schermo intero
provide saas technical support zendesk helpdesk API and web app troubleshooting

Tipo di servizio:

Assistenza tecnica

Lingua:

Inglese

•

Hindi

Fuso orario:

24 ore su 24

Software di supporto:

zendesk

Software di knowledge base:

Altro

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