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Esperienza lavorativa
Certified Travel Consultant
Expedia Cruises • Part time
Jun 2025 - Present • 11 mos
-Coordinating travel logistics, schedule changes, and client communications. -Providing remote customer support for travel bookings and itinerary management, handling high-volume inquiries while maintaining strong client satisfaction. -Resolving complex customer issues with a high first-contact resolution rate, maintaining strong client retention.
Senior Administrative Assistant
BMO Capital Markets • Full time
Nov 2022 - Present • 3 yrs 6 mos
-Managing executive-level administrative support for 10+ senior bankers, coordinating 50+ monthly meetings and international travel logistics. -Processing high-volume expenses and invoices with accuracy, ensuring timely reimbursements and uninterrupted executive operations. -Coordinating complex executive calendars and conference logistics across multiple time zones, eliminating scheduling conflicts and improving operational efficiency. -Anticipating executive needs by proactively restructuring schedules and preparing briefing materials, reducing last-minute conflicts.
Lead Flight Attendant
Air Canada Rouge • Full time
Jun 2016 - May 2023 • 6 yrs 11 mos
-Led and mentored cabin crew while ensuring compliance with safety and service standards in high-pressure environments. -Delivered high-quality customer service to 100+ passengers per flight while maintaining safety compliance and resolving escalated concerns. -Attended to individual customer needs while maintaining a welcoming onboard experience, also resolving any passenger concerns calmly and professionally.