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Esplora
Fiverr Pro
Italiano
$
USD
Nkeiruka O
@nkeirukaoriah
Customer Success Manager
Nigeria
Inglese
Chi sono
Customer Success and Customer Service professional with over 4 years of combined experience in
customer success, onboarding, and banking operations. Experienced in onboarding clients,
customer relationship management, issue resolution, CRM administration, product adoption,
customer retention, and service delivery. Banking experience includes serving as a Customer
Service Teller at Fidelity Bank Plc, where responsibilities included assisting customers with
banking needs, resolving account-related issues, processing local and international funds transfers,
safeguarding confidential information
Competenze
Nkeiruka O
offline •
Consulta i miei servizi
Successo clienti
I will provide customer success and onboarding
Portfolio
Esperienza lavorativa
Customer Success Manager
SaaS • Full time
Mar 2025 - Present • 1 yr 5 mos
Manage end-to-end onboarding for new customers. • Conduct product demonstrations and user training sessions. • Configure user accounts, permissions and integrations. • Resolve customer issues and collaborate with technical teams. • Monitor customer health, adoption and engagement metrics. • Maintain CRM records and contribute to customer retention initiatives
Customer Service
b2cleads • Full time
Jun 2018 - Feb 2025 • 6 yrs 8 mos
• Assisted customers with daily banking transactions and enquiries. • Resolved account-related issues professionally and efficiently. • Processed local and international funds transfers with a high degree of accuracy. • Managed deposits, withdrawals and cash balancing. • Supported account opening, ATM card issuance and digital banking enrolment. • Maintained confidentiality of customer information and complied with banking regulations. • Cross-sold banking products and built lasting customer relationships. • Worked collaboratively to deliver excellent branch performance and customer satisfaction
