Nodari K

web developer

Freelancer.com • Freelance

Feb 2020 - Present • 6 yrs 4 mos

Directly collaborate with global clients, startups, and businesses to engineer high-performance, responsive, and conversion-optimized web solutions from concept to launch. Combine the visual speed of modern ecosystem builders (Webflow, Shopify) with the absolute precision of custom front-end development (HTML5, CSS3, vanilla JavaScript) to deliver pixel-perfect digital platforms. Key Responsibilities & Core Competencies: Custom Front-End Engineering: Author clean, semantic, and maintainable HTML5, CSS3, and JavaScript (ES6+) code to build custom interactive components, layout grids, and fluid animation flows. Webflow Visual Development: Design and build complete digital platforms using Webflow, implementing dynamic CMS collections, clean database architecture, custom code integration, and seamless domain mapping. E-Commerce & Automation Setup: Launch fully integrated e-commerce and dropshipping infrastructures (Shopify/Webflow), automating end-to-end supply chain pipelines, dynamic inventory management syncs, and responsive checkout systems. Responsive Breakpoint Design: Guarantee a flawless, adaptable, and intuitive user experience (UX) across all dynamically shifting screens, including mobile devices, tablets, and wide-screen desktops. End-to-End Project Ownership: Act as a complete autonomous developer managing client requirements gathering, project architecture scope, structural speed optimization, and rigorous testing schedules to ensure on-time project shipping.

sales

Apple • Full time

Oct 2023 - Dec 2025 • 2 yrs 2 mos

Role Overview: Served as a frontline brand ambassador and dedicated support specialist, handling high-volume consumer inquiries, technical troubleshooting, and post-purchase service optimization. Focused on maintaining Apple's premium customer satisfaction metrics (CSAT) by delivering empathetic, efficient, and resolution-oriented digital communication. Key Responsibilities & Achievements: Omnichannel Support Execution: Managed dynamic inbound queues, resolving complex customer inquiries regarding product technical specifications, order logistics, and ecosystem services via live chat, email, and ticketing systems. Technical Problem Solving: Guided users through structured, step-by-step troubleshooting workflows for hardware configurations and software integrations, ensuring a high first-contact resolution (FCR) rate. Customer Retention & Loyalty: Successfully turned escalated or negative customer situations into positive brand experiences through active listening, high emotional intelligence, and proactive problem ownership. Cross-Functional Collaboration: Partnered closely with internal technical teams and logistics departments to fast-track tier-2 escalations and maintain seamless service delivery. Performance Excellence: Consistently met and exceeded strict corporate Key Performance Indicators (KPIs), focusing on reduced average handle time (AHT) while optimizing communication clarity.