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Sales Reservations Agent
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Sales Reservations Specialist
IHG Hotels & Resorts • Full time
Apr 2024 - Oct 2025 • 1 yr 6 mos
-Inbound Call Management: Expertly handling incoming calls and providing prompt, professional responses to ensure high customer satisfaction. -Personalized Hotel & Package Consulting: Assisting guests in selecting the best accommodation options and tailored packages to meet their specific travel needs. -Customer Relationship Building: Developing strong, lasting connections with clients to foster brand loyalty and repeat business. -Precision in Reservation Management: Maintaining 100% accuracy in booking systems to ensure a seamless and error-free guest experience.