Omer Abid

IT Support Worker

Medhyaf Travel & Tourism • Part time

Nov 2023 - Sep 2024 • 10 mos

• Delivered end-to-end support for B2B and B2C booking engine website projects, performing project coordination, requirement analysis, QA testing, and vendor coordination, driving measurable progress toward public release of these once dead projects and ensuring alignment with business objectives. • Defined UI/UX requirements, improving clarity for vendor development teams, accelerating delivery, and reducing rework. • Designed high-quality banners in Figma and implemented minor front-end enhancements using HTML, CSS, and Bootstrap, contributing directly to improved visual presentation and consistency, and usability.

Software Engineer

10Pearls • Full time

Jun 2021 - Oct 2023 • 2 yrs 4 mos

• Delivered numerous feature enhancements and bug fixes across Salesforce Experience websites, Service Cloud, and Apps, using Apex, LWC, Aura, and Salesforce/Conga Flows while working with various US clients —fulfilling business needs and improving user experience, with minimal rollbacks. • Architected and developed a large Salesforce Experience website module, being part of a new business income stream using LWC and Apex, aiding business expansion. • Executed both large and small changeset releases, sometimes with complex pre/post-deployment tasks, ensuring smooth production cutovers and zero critical incidents. • Developed a best-practice-based Apex Batch Job with complex logic and external API integration, automating business process, improving data accuracy and operational efficiency. • Audited client’s Salesforce Experience website against WCAG AA standards, delivering actionable recommendations and accurate remediation estimates to support accessibility compliance. • Designed and implemented an optimal Git branching strategy and SFDX-based version control (Git & GitHub) workflow for Salesforce, improving collaboration and code traceability, and later trained the vendor team on the new process. • Supported Salesforce DevOps adoption using DevOps Center, reducing operational risk and increasing efficiency for releases. • Contributed to research-intensive initiatives such as Instance Refresh and ICU Locale update, and strengthened QA processes with domain expertise and technical guidance, leading to improved business satisfaction. • Produced high-quality documentation, presentations, and company-wide knowledge sessions on Apex testing and ICU Locale update, improving internal capability and client understanding. • Completed training on Power BI to earn an intermediate skill level within the organization. • Achievements: Promoted 3 times for exceptional performance, nominated Employee of the Month (May 2023).

Data Analytics Intern

Hash Analytics • Part time

Aug 2020 - Sep 2020 • 1 mo

• Gained hands-on expertise in data analysis and visualization using Python (Pandas, NumPy, Seaborn), Tableau, and Google Analytics—strengthening analytical thinking and data-driven problem-solving capability.