Danish W.

Indepedent Contractor

Upwork

May 2025 - Present • 1 yr 6 mos

• Independent consultant combining product management, project and delivery management, and business analysis to take initiatives from idea to release for international clients in insurance, banking, healthcare, and SaaS. • Own the product lifecycle: define vision, roadmaps, and prioritized backlogs, and align features to business goals and ROI. • Run discovery with stakeholders and convert needs into BRDs, PRDs, user stories, and acceptance criteria. • Lead end-to-end project delivery: scope, timelines, budgets, milestones, and resource coordination across developers, UX designers, and QA. • Drive Agile delivery: sprint planning, backlog grooming, release tracking, and governance reporting, keeping delivery on schedule. • Manage risks, dependencies, and issue escalation, with clear status reporting for client stakeholders. • Perform business analysis: process mapping, gap analysis, workflow design, and requirements traceability in Jira and Confluence. • Define integration and API requirements for platform and legacy modernization (Guidewire, Salesforce CRM, core banking systems). • Plan and coordinate UAT cycles, defect triage, and go-live readiness to ensure quality releases. • Provide technical and commercial evaluations of platforms and features to support build, buy, and scope decisions. • Communicate with global clients across time zones and keep delivery artifacts audit-ready.

Senior Business Analyst

Alpha Bravo Development

Aug 2024 - Apr 2025 • 8 mos

• Drove Agile delivery cadence — sprint planning, backlog grooming, and release tracking — across Salesforce CRM integration and PSS/airline workstreams, ensuring on-time execution of milestones. • Acted as delivery point of contact between business stakeholders, product managers, UX designers, and engineering teams, translating requirements into User Stories and Acceptance Criteria. • Tracked delivery risks, dependencies, and mitigation plans for banking/fintech and airline ticketing workstreams, escalating issues in weekly governance forums. • Managed delivery documentation and traceability in Jira and Confluence, keeping requirement, design, and UAT artifacts audit-ready. • Coordinated UAT planning and execution across GDS/airline booking engines, validating scope, schedule, and quality against business scenarios. • Gathered software requirements from clients for Salesforce CRM integrations, creating User Stories and Acceptance Criteria for Application Development. • Collaborated with cross-functional teams to design and prototype digital financial products in Figma, aligning delivery outcomes with business and user requirements. • Partnered with product managers and developers to translate complex financial workflows (payments, account management, onboarding) into delivery-ready UI/UX designs. • Supported system configuration and validation for GDS and airline booking engines, ensuring seamless integration across reservation channels. • Ensured compliance with IATA standards and airline operational policies throughout the ticketing and booking delivery lifecycle

Technical Product Manager

Optum India

Aug 2019 - Jul 2024 • 4 yrs 11 mos

• Led end-to-end technology delivery across multiple Medicare Advantage and API Banking workstreams, driving Agile ceremonies and ensuring timely execution of project milestones. • Owned project planning, budgeting, resource allocation, and forecasting for cross-functional delivery teams spanning engineering, architecture, and operations. • Tracked project risks, dependencies, and mitigation plans across Entity Management System, Shield, and EIS Dashboard programs, presenting delivery status to leadership and executive stakeholders. • Mentored engineering managers and project teams, raising delivery consistency and CMS compliance across enrollment, billing, and onboarding workstreams. • Collaborated with cross-functional teams to implement and optimize Medicare Advantage plan workflows, ensuring CMS compliance and timely member onboarding. • Managed end-to-end member enrollment delivery, including application intake, eligibility verification, and enrollment confirmation within required turnaround times. • Worked closely with Sales, Pre-sales, and Client Advisory teams to craft API solution proposals and respond to Cash Management RFPs/RFIs. • Participated in vendor evaluations and RFP processes for selecting enterprise-level API Banking and Cash Management platforms. • Delivered on healthcare systems including HL7, DICOM, PACS, LIS, and RIS, coordinating multi-team delivery across integration partners. • Oversaw project delivery, tracked milestones, and presented management-level status reports, ensuring alignment with strategic objectives. • Supported integration for ERP and Host-to-Host use cases, enabling seamless corporate connectivity and payment automation. • Leveraged Open Banking/Open Finance and FinTech delivery experience to drive adoption of modern API standards