
Pharm Oge
Telehealth Virtual Assistant, EMR Support, Public Health expert
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Esperienza lavorativa
Medical Virtual Assistant
Medical Consultation • Freelance
Apr 2024 - Aug 2024 • 4 mos
Managed appointment scheduling, booking, rescheduling, and cancellations for international healthcare providers across multiple time zones, ensuring zero scheduling conflicts. Handled patient intake, communication, and post-consultation follow-up coordination, ensuring prompt and professional responses to all patient inquiries. Updated and maintained accurate patient records on EMR and EHR systems, ensuring data integrity, proper organisation, and HIPAA-conscious record keeping. Provided technical support to patients accessing Telehealth and video consultation platforms, troubleshooting basic issues prior to and during appointments. Managed inbox and email correspondence on behalf of healthcare providers, ensuring timely, professional responses to patients and stakeholders. Produced clear, evidence-based medical content for health websites, patient education materials, and public health communications, leveraging strong pharmacology and public health background.