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USD
Samuel F
@oladele_fariogu
IT Support Specialist, System Administrator, Microsoft 365
Nigeria
Inglese
Chi sono
I am Oladele, an IT Support Specialist and System Administrator with 8 years of experience in technical support, infrastructure management, and Microsoft 365 administration. I help businesses improve IT operations through troubleshooting, system management, security, automation, and user support.
Services include Help Desk, Windows Server, Active Directory, Entra ID, Exchange Online, Teams, SharePoint, Intune, networking, VPN, virtualization, PowerShell, application support, and incident management. I deliver reliable solutions that keep businesses productive.
Competenze
Samuel F
offline •
Consulta i miei servizi
Assistenza tecnica
I will provide IT technical support, IT helpdesk and system admin
Portfolio
Esperienza lavorativa
IT Systems Analyst
O2
Jul 2022 - Feb 2026 • 3 yrs 7 mos
Optimized ERP database performance through SQL tuning, improving transaction processing efficiency and reducing query latency. ▸ Designed and implemented automated backup routines aligned with RTO/RPO objectives, removing manual processes and reducing recovery risk. ▸ Administered Jira and Confluence environments, enhancing workflow governance and project visibility. ▸ Conducted IT risk assessments and implemented mitigation strategies aligned with compliance best practices. Impact: Zero-downtime migration across multi-client enterprise environments; reduced operational risk through cloud adoption.
Information Technology Analyst
NHS
Feb 2022 - Apr 2022 • 2 mos
▸ Managed planned and unplanned service interruptions in a high-availability healthcare environment, ensuring minimal clinical disruption. ▸ Maintained SLA adherence through structured queue management and effective escalation handling. ▸ Collaborated with Azure Cloud Engineers on virtualization and cloud transition initiatives. ▸ Provided advanced fault analysis and 3rd line technical resolution across Windows and M365 environments.
IT Technical Lead
Microsoft
May 2020 - Jan 2022 • 1 yr 8 mos
▸ Delivered advanced technical support across Windows Server (2012/2016/2019) and Microsoft 365 enterprise environments. ▸ Automated repetitive IT processes using PowerShell, reducing resolution time and manual intervention. ▸ Administered and troubleshot Azure MFA and identity configurations, improving security posture. less
