Olamide

Digital marketing & social

MARDA Management

Nov 2023 - Present • 2 yrs 6 mos

Managed end-to-end digital marketing campaigns across social platforms including Instagram, Facebook, and LinkedIn. Developed content strategies aligned with brand positioning, audience targeting, and conversion goals. Planned and executed paid ad campaigns, optimizing for reach, engagement, and ROI. Conducted audience research, competitor analysis, and performance tracking using analytics tools. Collaborated with creative teams to produce high-converting visuals, captions, and campaign messaging. Managed posting schedules, community engagement, and inbox responses to build brand trust and loyalty. Key Achievements Increased social media engagement by 60%+ within 90 days through strategic content optimization and audience targeting. Successfully scaled ad campaigns, achieving up to 3x return on ad spend (ROAS) across multiple client projects. Grew client social media accounts organically by 5,000+ followers through consistent branding and viral content strategies. Improved lead generation performance by 40% using targeted funnel strategies and retargeting campaigns. Helped multiple campaigns achieve high conversion rates through A/B testing and data-driven decision-making.

eHealth4everyone

Support EXP

Sep 2020 - Present • 5 yrs 8 mos

Key Responsibilities Provided frontline support to users across digital health platforms, ensuring smooth onboarding and issue resolution. Handled customer inquiries via email, chat, and ticketing systems with a strong focus on response time and satisfaction. Troubleshot technical issues related to platform access, user accounts, and data input. Collaborated with internal tech teams to escalate and resolve complex system-related problems. Maintained accurate records of customer interactions, feedback, and issue logs for continuous improvement. Educated users on platform features, improving usability and reducing repeat support requests. Key Achievements Maintained a 95%+ customer satisfaction rate by delivering timely and effective support. Reduced average response time by 30%, improving overall user experience. Successfully resolved 90% of customer issues on first contact, minimizing escalations. Contributed to improved system usability by documenting recurring issues and suggesting solutions. Supported onboarding of new users, increasing platform adoption and retention.