Omar Elshamsy

Operations Coordinator

Not Found • Full time

Feb 2025 - Jun 2026 • 1 yr 4 mos

Managed workshop operations, technician task assignments, and inventory across two storage units. Handled procurement, financial records, payroll support, and the full customer service cycle. Ensured accurate documentation and smooth communication between technicians, management, and clients. ● Coordinated daily workshop operations and delegated tasks for a team of 6 technicians, ensuring a seamless service flow and actively minimizing customer wait times. ● Managed the full customer service cycle, successfully coordinating services and processing invoices for 15 customers daily, while providing accurate information and support to an additional 5 inquiring clients. ● Developed a custom Excel-based tracking system for two storage units, improving material accessibility and significantly reducing processing time compared to the company's proprietary POS and sales software. ● Maintained a 100% daily in-stock rate for essential inventory—including automotive glass, accessories, and specialized adhesives—by proactively monitoring levels and executing daily procurement orders. ● Established strict end-of-day financial closing procedures to track all daily sales, customer data, and supply expenses, successfully eliminating previous cash flow blind spots and accurately managing 150,000 in monthly net revenue. ● Successfully mediated a scheduling conflict between team members by implementing a fair rotation schedule for off-site installations and introducing a performance-based bonus, improving overall team morale and workflow. ● Ensured compliance with company procedures for documentation.