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Penetration testing coach and educator
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Technical Support Specialist
Staples • Full time
Sep 2014 - Jan 2017 • 2 yrs 4 mos
Troubleshot Windows, network, authentication, malware, and endpoint issues in a high-volume remote environment. Documented every resolution and escalated complex cases with clear notes to ensure efficient problem resolution.
Geek Squad Technician
Best Buy • Full time
Dec 2012 - Dec 2013 • 1 yr
Diagnosed and removed malware, fixed OS failures and hardware faults on Windows systems. Provided technical support and hardware repair services for consumer electronics in a fast-paced retail environment.