Owais

BPO

ibex • Part time

Jul 2022 - Feb 2026 • 3 yrs 7 mos

Handled high volumes of customer interactions professionally Provided customer support through calls, chat, or email Resolved customer complaints and issues efficiently Maintained a professional and friendly communication style Improved customer satisfaction through effective problem-solving Communicated clearly with customers from different backgrounds Developed strong English speaking and listening skills Learned to handle difficult or frustrated customers calmly Worked effectively under pressure and strict deadlines Followed company policies, procedures, and quality standards Maintained accurate customer records and documentation Used CRM and customer-support software Multitasked while maintaining service quality Demonstrated strong attendance and punctuality Worked effectively as part of a team Adapted quickly to new systems, products, and processes Escalated complex issues appropriately Protected confidential customer information Met performance and productivity targets Maintained consistent quality across customer interactions Developed strong conflict-resolution skills Built professional telephone etiquette Strengthened English grammar, vocabulary, pronunciation, and fluency Developed persuasive and interpersonal communication skills Learned to identify customer needs and provide appropriate solutions