Sfoglia categorie
Esplora
Fiverr Pro
Italiano
$
USD
Francis A
@palmagolden
Knowledge Base Architect and Zendesk Expert
Regno Unito
Inglese
Chi sono
I design and build integrated Help Centers that reduce support tickets and scale operations. Instead of basic text docs, I work inside your platform backend to launch functional troubleshooting hubs.
Expertise:
• Help Center Architecture (Zendesk Guide, Freshdesk)
• Technical Troubleshooting Guides (With visual workflows)
• UI/UX Micro-FAQs, Tooltips, & System Error Messaging
• Internal Corporate Wikis & Operational SOPs (Notion)
I bridge the gap between product and end-users so customers find answers instantly. Drop a message to discuss your software workflow.
Competenze
Francis A
offline •
Consulta i miei servizi
Scrittura tecnica
I will write your faq, build zendesk knowledge base
Scrittura tecnica
I will write knowledge base articles, faqs, and sops
Esperienza lavorativa
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Customer Success Operations and Documentation Specialist
Fiverr • Freelance
May 2018 - Present • 8 yrs 2 mos
Architected and managed end-to-end Knowledge Base infrastructure for expanding SaaS and digital platforms. Structured interactive user navigation, tags, and category hierarchies directly inside Zendesk Guide and Freshdesk backends. Designed annotated technical workflows and step-by-step troubleshooting articles that directly reduced support ticket volume and streamlined customer self-service.
193 Recensioni
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Valutazione dettagliata
- Livello di comunicazione del venditore
- Consiglia a un amico
- Servizio conforme alla descrizione
1-5 di 193 recensioni
Ordina per
Più rilevante
alyssawesthoek
Paesi Bassi
Ordine annullato
Order was set to delivery on April 6th. Waited 5 extra days before asking for an update - that was now a week ago and I have gotten no response. Had to cancel unfortunately - tying up my funds in credits...
100 USD-200 USD
Prezzo
4 settimane
Tempo
Utile?
jdow357xx
Stati Uniti
This seller did a very good job creating a FAQ for my App
50 USD-100 USD
Prezzo
8 giorni
Tempo
Utile?
tatevabramyan
Stati Uniti
Good communication, fast delivery
Fino a 50 USD
Prezzo
4 giorni
Tempo
Utile?
thewebjoe
Cliente abituale
Nigeria
Good job. Will probably use again.
Fino a 50 USD
Prezzo
5 giorni
Tempo
Utile?
thewebjoe
Cliente abituale
Nigeria
Did a good job!
100 USD-200 USD
Prezzo
12 giorni
Tempo
Risposta del venditore
Utile?
