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Fiverr Pro
Italiano
$
USD
Francis A
@palmagolden
FAQ, Knowledge Base and Help Center Specialist
Regno Unito
Inglese
Chi sono
I write high-converting FAQ pages, knowledge base articles, and help center guides that deflect tickets. Beyond writing, I also save you the technical headache of publishing your content. I am fully experienced in setting up, structuring, and formatting documentation directly inside your software backend.
Platforms I write and set up content for:
• Help Desks: Zendesk, Freshdesk, Intercom, Help Scout
• Web & E-com: Shopify, WordPress, Wix, Notion
Whether you need text written or a full system setup, I’ve got you covered. Message me to get started!
Competenze
Francis A
offline •
Tempo di risposta medio: 2 ore
Consulta i miei servizi
Scrittura tecnica
I will write your faq, build zendesk knowledge base
Scrittura tecnica
I will write knowledge base articles, faqs, and sops
Esperienza lavorativa
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Customer Success Operations and Documentation Specialist
Fiverr • Freelance
May 2018 - Present • 8 yrs 3 mos
Architected and managed end-to-end Knowledge Base infrastructure for expanding SaaS and digital platforms. Structured interactive user navigation, tags, and category hierarchies directly inside Zendesk Guide and Freshdesk backends. Designed annotated technical workflows and step-by-step troubleshooting articles that directly reduced support ticket volume and streamlined customer self-service.
193 Recensioni
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Valutazione dettagliata
- Livello di comunicazione del venditore
- Consiglia a un amico
- Servizio conforme alla descrizione
1-5 di 193 recensioni
Ordina per
Più rilevante
alyssawesthoek
Paesi Bassi
Ordine annullato
Order was set to delivery on April 6th. Waited 5 extra days before asking for an update - that was now a week ago and I have gotten no response. Had to cancel unfortunately - tying up my funds in credits...
200 USD-400 USD
$
4 settimane
Tempo
Utile?
jdow357xx
Stati Uniti
This seller did a very good job creating a FAQ for my App
50 USD-100 USD
$
8 giorni
Tempo
Utile?
tatevabramyan
Stati Uniti
Good communication, fast delivery
50 USD
$
4 giorni
Tempo
Utile?
thewebjoe
Nigeria
Collaborazione in corso
Good job. Will probably use again.
50 USD
$
5 giorni
Tempo
Utile?
thewebjoe
Nigeria
Collaborazione in corso
Did a good job!
100 USD-200 USD
$
12 giorni
Tempo
Risposta del venditore
Utile?
