Paolo nicola

AI Chatbot & Workflow Automation Developer

Upwork • Freelance

Oct 2025 - Apr 2026 • 6 mos

I collaborated with Rankings.io on automation-driven SEO and lead management systems where I contributed to building intelligent chatbot workflows designed to support legal and high-ticket service clients. My primary responsibility was developing AI-powered lead qualification bots, client intake automation systems, and automated CRM pipelines that improved lead handling efficiency and reduced response delays. I implemented AI chat assistants integrated with landing pages and funnel systems, enabling instant lead capture and qualification before human sales interaction. This helped improve conversion readiness and reduced lead drop-off rates significantly. I also built automated follow-up sequences using Zapier and API integrations that ensured consistent client engagement. For private-sector law firms and service-based businesses, I created appointment booking bots, AI FAQ assistants, and call scheduling automation systems, improving operational efficiency and reducing manual workload by over 50%.

AI Automation & Chatbot Specialist

Kwork • Freelance

Aug 2024 - Feb 2025 • 6 mos

I worked on AI automation and chatbot implementation projects in collaboration with GrowthCurve, a US-based performance and automation-focused agency, where I contributed to building scalable AI-driven systems for client acquisition, lead handling, and customer support automation. My role focused on designing and deploying GPT-powered chatbots, sales automation systems, and CRM workflow integrations that improved operational efficiency across multiple client funnels. I built WhatsApp automation systems, AI lead qualification bots, and website chatbot assistants that increased response rates by up to 45% and reduced manual customer support workload by over 60%. I also integrated Zapier, Make (Integromat), and n8n workflows to automate lead routing, email follow-ups, and appointment scheduling systems. Within private-sector SaaS and service-based clients under GrowthCurve projects, I helped streamline customer journeys by implementing AI FAQ bots and sales funnel automation systems, resulting in improved conversion rates and faster client response times. My automation setups ensured 24/7 customer engagement without human intervention.

AI Systems Developer (US Discord & Community Automation Agency NDA Client)

Agency • Freelance

May 2024 - Nov 2024 • 6 mos

I collaborated with a US-based community automation agency that builds and manages large-scale Discord and online communities for brands and creators. I developed Discord AI moderation bots, role automation systems, and ticket support bots that improved community management efficiency and reduced moderator workload by over 50%. I also implemented membership automation systems, including subscription verification, access control, and automated onboarding flows for paid communities. A major impact was building a community engagement automation system that triggered announcements, polls, and AI-generated responses based on user activity, increasing engagement rates significantly. Additionally, I integrated payment automation systems for subscription-based communities, ensuring seamless access control and reduced manual verification.