
Partha
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Consulta i miei servizi


Portfolio
Esperienza lavorativa
Operation Manager
Self Employed
Mar 2024 - Dec 2025 • 1 yr 9 mos
Delivered end-to-end short-term rental (STR) management as a Virtual Assistant and Co-Host across a portfolio of 350+ residential listings in Dubai, consistently achieving 95–100% occupancy rates and driving significant revenue growth. Responsibilities covered the full STR lifecycle: Listing & Setup: Created and optimized Airbnb listings; coordinated apartment staging, furnishing, and fitout to produce guest-ready, high-converting properties. Guest Experience: Managed all guest communications, complaint resolution, and review strategy — maintaining top ratings and a reputation for 5-star hospitality. Operations & Coordination: Oversaw cleaning/maintenance scheduling, damage claims, and landlord relations to ensure seamless daily operations at scale. Revenue & Performance: Implemented dynamic pricing and occupancy optimization strategies, delivering measurable improvements in nightly rates and booking conversion. Systems & Documentation: Built SOPs, SLAs, Home Guides, and KPI reporting frameworks to standardize operations and enable business scalability. Business Setup: Served as the operational backbone from day one — supporting full business setup across all departments.