Patience M

Remote Medical Virtual Assistant

CLINICOS • Full time

Dec 2021 - Jan 2023 • 1 yr 1 mo

At Lena Medicals Telehealth, I worked as a Remote Medical Virtual Assistant, providing comprehensive administrative and patient support to ensure smooth daily operations. My responsibilities included managing and updating electronic medical records (EMRs), performing insurance verification for Medicare and commercial plans, assisting with prior authorizations, and supporting medical billing and claims processing. I also reviewed clinical documentation for accuracy, scheduled patient appointments, coordinated patient intake and follow-up communications, and utilized CPT and ICD-10 codes to support medical coding. Throughout my role, I maintained strict HIPAA compliance, handled patient inquiries with professionalism, and delivered accurate, organized, and compassionate support to both healthcare providers and patients in a fast-paced telehealth environment.

Remote Patient Intake & Scheduling Coordinator

Harmony Institute • Full time

Jan 2020 - Dec 2021 • 1 yr 11 mos

As a Remote Patient Intake and Scheduling Coordinator, I managed the new patient onboarding process by collecting demographic and insurance information, scheduling telehealth and in-person appointments, and maintaining accurate patient records in EMR systems, including Athenahealth and Meditech. I conducted pre-visit calls, prepared patient charts for providers, and delivered compassionate patient support while ensuring strict compliance with HIPAA privacy and confidentiality standards.